eGovernments Foundation

303 Ashok Terrace

100 Feet Road, Indiranagar

Bangalore – 560 038

Phone (080) 51255708

www.egovernments.org

Press Release

Contact: Krishna Rupanagunta

Phone: (080) 51255708

FOR IMMEDIATE RELEASE

9 AM IST, March 10, 2005

MCD LAUNCHES THE PUBLIC GRIEVANCE & REDRESSAL APPLICATION DEVELOPED BY EGOVERNMENTS FOUNDATION

The Honorable Chief Minister of Delhi, Sheila Dixit will launch the Online Public Grievance & Redressal Application developed by eGovernments Foundation on March 10th, 2005. This application will enable Delhi Citizens to register complaints with the MCD and track the redressal of the complaint.

Salient features of the PGR system:

·         Complaint registration over Internet, Phone, Email, Paper-Form

·         Complaint Tracking Number – to track and monitor complaint  status

·         Auto Routing of Complaints – to the appropriate MCD official based on Zone, Ward and Complaint-Type of Grievance.

·         Citizen Friendly features:

Ø       Track complaint status online or over phone

Ø       User friendly city reports as piecharts

View reports of complaints by departments or wards. Within a department, view the breakup of complaints by category in user-friendly Pie-Charts & GIS Reports

·         Online access for the Grievance officer to update the priority of a complaint.

·         Online access for the Redressal officer to update the complaint status and forward complaints

This is the first launch of a series of Municipal eGovernance applications that eGovernments Foundation is developing for The Municipal Corporation of Delhi. The key objective is to streamline the municipal systems through Govt. process reengineering and use of IT tools and technologies to bring in administrative efficiencies and information transparency, which in turn leads to accountability and the smoother delivery of services to the citizens of Delhi. Over 2005-06, the following applications are expected to be launched:

·         Ward Works Information System

·         Property Tax Collection System

·         Financial Accounting System

 

 

About eGovernments Foundation: eGovernments Foundation's mission is to provide a Municipal IT Software System for use in Cities/Towns all across India - for Free.  The Foundation is a registered not-for-profit trust that aims to improve Governance in India through effective use of technologies and Govt. Processes Reengineering. Started by Infosys CEO Nandan Nilekani and Silicon Valley Technologist Srikanth Nadhamuni the eGovernments Foundation has developed an Enterprise class eGovernance Platform that can scale to Municipalities throughout the country. Features of this platform include Local Language Support, Internet Based Access, Rich GIS Integration and a robust J2EE/Java backend architecture.

Currently, the eGovernments Foundation works in 58 cities of Karnataka. The eGov Property Tax Application powers the city of Bangalore and has collected over Rs.250 crores in property taxes. eGovernments Foundation is now deploying its Software Applications in 57 of the largest cities of Karnataka including Property Tax Collection, Ward Works, Financial Accounting, Water Tax, Public Grievance, Trade Licenses and a well integrated GIS application. Several states have shown keen interest in adopting the Municipal eGovernance modules offered by the eGovernments Foundation.