Department of Municipal Administration, Karnataka

 

Karnataka has, at present 8 City Corporations, 44 City Municipal Councils, 68 Town Municipal Councils and 94 Town Panchayats in the state. Government through Directorate of Municipal Administration (DMA) supervises the functioning of the municipalities. The DMA has the responsibility to supervise the function of the municipalities, work out suitable human resource policies, exercise disciplinary control over the staff of municipalities, monitor the tax collection of ULBs, lay down policies for transparency in expenditures, hear appeals against the decisions of municipalities, release the Government transfers to the ULBs, as well as implement schemes.

Under the Nirmala Nagara Program, the Urban development department entered into an agreement with eGovernments Foundation to implement eGovernance solutions in 57 largest towns in Karnataka. Due to the success of the first phase of the project, the program was later extended to all the 213 Urban local bodies across Karnataka. 

Scope

Sl. No. Module Brief Discusison
1 Double Entry Accrual Based Financial Accounting Financial Accounting system has been functional in all the 213 ULB's. More than 200 ULB's  have published their balance sheet using the eGov Financials - Fund based Double Entry Accrual Financial Accounting system.
2 GIS based Property Tax Information System GIS based property tax is  the largest Muicipal GIS based property tax system in the country. It involved ground level survey of all the properties in the ULB's to bring them in the tax net. More than 35 lakh land parcels have been surveyed  and more than 11 lakh additional properties have been brought under the tax net. 
3 Public Grievance and Redressal System Public Grievance and Redressal System has brought in accountability in the ULB's to address the citizen's complaints. Features like automatic routing and automatic escalation and business process reengineering like running the system through an NGO has resulted in the success of the program. In the year 2011-12, about 3.73 lakh grievances were registered in the system with 97% redressal rates.
4 Birth and Death Registration System Birth and Death Redressal system has enabled the ULB's to deliver the certificates over the counter instead of 2-3 visits the citizens had to make earlier to get the certificates. The system has registered more than 22 lakh births and deaths since it went live and has issued more than 26 lakh certificates.
5 City Portal City portal for the ULB's have been designed on an open source Content  Management Systems. All the ULB's in the state now have a website which are now managed independently by the local staff. 

Technology

The systems developed for DMA are built on open source J2EE platform with Oracle as the back end database. All the cities access the servers located in the data center in Bangalore over the internet to perform the transactions.

Single application instance having a uniform code base running on the centralized servers is catering to all the 213 ULB's in the state.

Infrastructure

The datacenter for the Municipal Administration is located centrally in the Municipal Reforms office in Bangalore. The data center is managed by STPI  which monitors the networks, security, backups and performance of the servers.

The ULB's do not need to maintain any server infrastructure locally and access the application over the internet.

Case Studies

Awards

  • National Award for eGovernance - Excellence in Government Process Re-engineering

The nomination of the project Aasthi (GIS based property tax information) for the National Awards for e-Governance 2010-2011 under the category - "Excellence in Government Process Re-engineering" has been declared as the winner of Bronze Award for 2010-2011. Detailed List of Winners

  • Citizen’s Choice category of eINDIA Awards 2010 - Municipal IT Initiative of the year

The Citizen’s Choice category of eINDIA Awards 2010 for Municipal IT Initiative of the Year was awarded to eGovernments Foundation, under the Municipal IT Private sector initiative for the Municipal eGovernance project done for Municipal Reforms Cell (MRC). 

  • ICT Excellence 2010 Award

ICT Excellence 2010 Award was presented to Sri. Anjum Parwej, DMA by the honorable President of India on 27th October 2010. eGov has implemented Birth & Death (B&D), Fund Based Accounting System (FBAS) and Public Grievance & Redressal applications in all 213 Urban Local Bodies of Karnataka.